At wbieyk.shop, customer satisfaction is at the core of everything we do. If for any reason you’re not completely satisfied with your purchase, we offer a fair and transparent return and refund process. Please read the following policy carefully before making a request.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be returned within 7 days from the delivery date.
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The product must be unused, unwashed, and in its original condition with tags, labels, and packaging intact.
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Returns are only applicable to items purchased directly from https://wbieyk.shop.
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You must provide proof of purchase (e.g., order number or invoice).
Items that do not meet these criteria may not be accepted for return or refund.
2. Non-Returnable Items
Some items are non-returnable and non-refundable for hygiene, safety, or clearance reasons, including but not limited to:
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Personal care products (e.g., toothbrushes, razors, etc.)
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Undergarments or swimwear
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Customized or personalized items
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Final sale or clearance items
Please double-check the product description before placing your order to ensure return eligibility.
3. Return Process
To initiate a return, follow these simple steps:
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Email us at contact@wbieyk.shop with your order number and reason for return.
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Our support team will review your request and respond with a return authorization and shipping instructions if your item is eligible.
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Pack the item securely in its original packaging and send it to the address provided.
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Once received, we will inspect the item and notify you of the status of your return.
Note: Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or wrong, please contact us within 48 hours of delivery. Include:
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Your order number
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Clear photos of the item and packaging
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A brief explanation of the issue
We will investigate and offer a replacement, exchange, or full refund, depending on the situation and product availability.
5. Refunds
Once we receive and inspect your returned item:
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If approved, a refund will be processed to your original payment method.
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Refunds typically take 5 to 10 business days to reflect in your account, depending on your bank or payment provider.
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You will be notified by email once the refund has been issued.
If the return is denied due to failure to meet the return conditions, the item will be sent back to you at your cost.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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First, check with your bank or credit card provider.
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Contact your payment gateway (PayPal, Razorpay, etc.) for processing updates.
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If you’ve done all of the above and still have not received your refund, contact us at contact@wbieyk.shop.
7. Exchange Policy
We allow exchanges for the same item in a different size or color (if available). Please mention your preference when initiating the return request. Exchanges are processed once the returned item has been received and inspected.
8. Contact Us
For questions or concerns related to returns, refunds, or exchanges, feel free to reach out:
Email: contact@wbieyk.shop
Website: https://wbieyk.shop